ArgusMinds privacy notice
Version 2026-11-02
This notice explains which personal data ArgusMinds processes on its website and in ArgusMinds user accounts, for what purpose, on what legal basis, where, for how long, and how to exercise your rights under the European Union's General Data Protection Regulation (GDPR), Spain's Organic Law 3/2018 and Chile's Law 21.719.
Who processes your data
- Controller: ArgusMinds SpA, a Chilean company, tax ID (RUT) 78.528.888-2, registered office in Las Condes, Santiago Metropolitan Region, Chile.
- Representative in the European Union: Mauro Giovanni Moretti de Moras, Passeig de la Bonanova 78, A-1-1, 08017 Barcelona, Spain.
- Privacy contact: privacidad@argusminds.com.
- Data from your company's systems (its ERP, its documents, its supplier emails): ArgusMinds processes them on behalf of your company, which is the controller. Your company's privacy notice applies to that data.
What data we process, why and on what basis
| When | Data | Purpose | Legal basis |
|---|---|---|---|
| You write to us through the contact form | Name, email and company; if you give them, phone, job title and message | To answer your enquiry and, if you ask us, to talk about how we can help your company | Your consent, given with the form's checkbox. You can withdraw it at any time |
| You have an ArgusMinds account | Name, email, company, profile and permissions; your password and your passkeys | To give you access and show you only what concerns you | The legitimate interest of ArgusMinds and your company in secure access, and your company's contract with ArgusMinds |
| You use ArgusMinds | What you write: answers to findings, exceptions, notes, conversations with the assistant and dashboards | To make what you use work, and to record who decided what | The same legitimate interest and the contract |
| You sign in or make changes | Sign-ins and access changes, with date and IP address | Security and traceability | Legitimate interest in the security of the service |
| We invite you to ArgusMinds | Your email, and notices if the email bounces or you mark it as spam | To send the invitation and correct addresses | Legitimate interest |
| You visit argusminds.com | Your cookie and language choices | To remember your preferences | Legitimate interest |
We do not make automated decisions that have legal effects on you, and we do not build profiles.
Artificial intelligence
ArgusMinds uses language models to explain findings, check answers, prepare drafts and reply in the assistant. Before a text is sent to a model, ArgusMinds replaces emails, tax IDs (RUT, DNI or NIE), phone numbers and IBANs with pseudonyms. What the AI writes carries the «IA» (AI) mark. The page «How ArgusMinds uses AI» explains it in detail.
Who receives your data
We do not transfer your data to third parties. These providers process it on our behalf, under contract:
- Our cloud provider, which hosts ArgusMinds and the website in the European Union, sends our emails and provides language models.
- Our email and documents provider.
- Providers of language models that process outside the European Union, only if your company authorised them in its contract.
If your company has contracted its own account with a language model provider, ArgusMinds uses that account, and that provider processes the texts on behalf of your company, under the contract your company signed.
We may also disclose data to authorities when a law requires us to.
Where your data is
- With our cloud provider, in a European Union region, encrypted.
- ArgusMinds staff in Chile access the data remotely, without copying it outside the European Union.
- Visits to the website go through our cloud provider's content delivery network, which has points of presence outside the European Union.
- Our email and documents provider may process data in the United States, under standard contractual clauses and the EU-US Data Privacy Framework.
- If your company authorised it in its contract, the texts sent to language models may be processed outside the European Union, under standard contractual clauses.
How long
- Contact form enquiries: while we answer them and up to 1 year after the last contact, unless we start a business relationship.
- Your ArgusMinds account: while it is active. Once deactivated, it is deleted after 30 days.
- Conversations with the assistant: up to 90 days without use.
- Security logs: 365 days at most.
- What forms part of your company's verification (answers, decisions and evidence): while your company's contract lasts, or less if your company asks.
Your rights
You can ask for access to your data, its rectification or erasure, object to its processing, ask for its portability or for its restriction or blocking, and withdraw your consent at any time. Write to privacidad@argusminds.com. For data from your company's systems, ask your company, which entrusts us with it.
If you are not satisfied, you can complain to the Spanish Data Protection Agency (www.aepd.es) or to Chile's Personal Data Protection Agency.
Cookies
The argusminds.com website uses the cookies explained in its cookie policy. The ArgusMinds platform does not use cookies: your browser keeps your session while the tab is open, and two of your preferences, the period you chose and the width of the assistant panel.
Changes
If we change this notice, we will publish the new version with its date.
This is a translation of the Spanish notice (ARG-PRI-03). If they differ, the Spanish version prevails.